Shipping policy

Shipping Policy

Shipping Methods and Rates

  • We offer free DHL shipping for all orders.

  • All shipments are insured at no additional cost.

Processing Time

  • Orders are processed within 1 to 2 business days after payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

  • Standard delivery time is within 7 business days from dispatch.

  • Delivery times may vary due to factors outside our control such as customs inspections, carrier delays, weather conditions, or peak seasonal periods.

  • Remote or hard to reach locations may require additional time.

Order Tracking

  • Once your order ships, you will receive a shipping confirmation email with a DHL tracking number.

  • You can track your parcel directly on the DHL website using the tracking number provided.

Shipping Coverage and Restrictions

  • DHL cannot deliver to some PO Boxes or APO FPO addresses. Please provide a complete physical address and a reachable phone number.

  • If a shipment is returned to us due to an incomplete or incorrect address, refusal, or failure to collect, we can reship once the issue is resolved. Additional costs may apply if reshipment is requested to a new address.

Customs, Duties, and Taxes

  • European Union shipments generally do not incur customs duties.

  • International shipments outside the EU may be subject to customs duties, taxes, or import fees charged by the destination country. These charges, if applicable, are the customer’s responsibility.

  • Caoro is not responsible for delays caused by customs clearance.

Insurance, Loss, and Damage

  • All orders are shipped insured.

  • If your parcel arrives damaged or appears tampered with, please refuse delivery or note the damage with the carrier upon receipt.

  • For damage or loss claims, contact us at info@caoro.it within 48 hours of delivery attempt. Please include your order number, photos of the packaging and item, and a brief description of the issue. We will open a claim with DHL and keep you updated.

Failed Delivery and Returned Packages

  • If a package is marked as undeliverable or is returned to sender, we will notify you by email. We can arrange a reshipment once the correct details are confirmed.

  • If you prefer a refund instead of reshipment, we will process it according to our Return & Refund Policy after the package is returned and inspected.

Order Changes and Cancellations

  • We try to ship quickly. If you need to change your shipping address or cancel your order after checkout, contact us immediately at info@caoro.it. We cannot guarantee modifications after the order has been processed.

Contact

Caoro Srl
Via Zamenhof, 551
36100 Vicenza (Italy)
Customer Support: info@caoro.it
Marketing: marketing@caoro.it
VAT Business Registration: IT02554350245