Refund policy

Return & Refund Policy

At Caoro, your satisfaction is our top priority. If for any reason you are not fully satisfied with your purchase, you may request a return within 14 days from the delivery date.

How to Request a Return

To start the return process, please contact us via email at info@caoro.it with your order details. Our team will provide you with the necessary instructions to complete the return.

Conditions for Returns

Items must be returned in their original condition, unworn, unused, and with all original packaging and tags.
Returns that do not meet these conditions may not be accepted.
Customers are responsible for the return shipping costs unless the item received is defective or incorrect.

Refund Process

Once we receive and inspect the returned item(s), you will be notified via email. If approved, your refund will be processed to the original payment method within 5–7 business days.
Please note that the timing of the refund may vary depending on your bank or payment provider.

Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return. Any such exclusions will be clearly indicated on the product page at the time of purchase.